Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Great quality product recommend buying
A good column plays a loud high-quality battery for a long time keeps me a little bass is not enough in general a bomb
Arrived in a very short time, the device complies with the description. The sound is of very good quality
As expected again
Колонка просто супер громкая очень, пришла без всяких днвектов быстро подключилась по блютусу, я очень рада, так как брала в подарок
Колонка отличная, пришла раньше срока. Все пришло целым. Звук хороший, ни мега крутой, но хороший. При звучании нет посторонних шумов, звук чистый. Колонка громкая, простая в эксплуатации, понятная интуитивно. Товар и продавца рекомендую.
Excellent product and quality. Delivery was quick.
Small and compact .. touch and nice .. nothing to say
The goods came in 26 days, everything works fine
The packaging is good quality and appears the level of expectation that had the product; to Open saw care packaging came complete with cables and manual, and the box has come with a little charge what allowed test it at first. The sound is powerful and consistent with the box size the connection with the iPhone was the first attempt, like the visual and touch control, cost benefit, may not be the best but plays well. Approved.
The business without bad. Real product color sensitivity not bad. Women tight low cost products that summer is OK. Volume is also fine and the base is little daughter.
Great column! Beautiful, the sound is cool! Easy to manage. Packed was reliable! Quickly connected to the iPhone. I'm happy as an elephant, I ordered my mother, now I'll order myself
Great product great quality
Very pretty the horn although it doesn't really have very good bass.
Cool column, with bass, with a connector for a memory card, can serve just as acoustics to any device. came quickly brought the courier home. Super!!! I recommend.
нормально, ещё не разобрался
The packing and the product is very good, but now I can't tell how it works. when my son come to set it up, then I will be able to give the full feedback then, thanks.
Bought 3 separate speakers in days. Each box in different orders, sent several messages pro store and still left message written to not send them all in the same package, know what happened? The seller sent the 3 speakers together in same package and were in different orders, arrived at customs. Box big and heavy, tribute 560,00 real had send documents for federal explaining that the tribute was wrong, (was) Decreased tribute to 265,00 Real paid tribute. The latest was purchased day 21 Jun. Arrived Today 08 Sept 2021. Look at the packaging and the packing condition as in picture below. The sound box is good guys, sound is top.
Bought 3 separate speakers in days. Each box in different orders, sent several messages pro store and still left message written to not send them all in the same package, know what happened? The seller sent the 3 speakers together in same package and were in different orders, arrived at customs. Box big and heavy, tribute 560,00 real had send documents for federal explaining that the tribute was wrong, (was) Decreased tribute to 265,00 Real paid tribute. The latest was purchased day 21 Jun. Arrived Today 08 Sept 2021. Look at the packaging and the packing condition as in picture below. The sound box is great personal, very good.
Nice column. The sound is clear. Delivery oooch fast. I'm happy. I recommend everyone to buy.
Good column. The sound for two speakers is quite decent, there is no pairing problems, charging keeps well (already 4 days from the first charge when using 3-4 hours a day). Delivery fast, 3 days by courier to door. Packing is quite at the level.
Excellent quality well packed.
Everything is fine, I order a second time. An indispensable thing at parties, where there is no serious equipment. Sounds loud and clean.