Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Продавец отличный, общается охотно. Упаковал хорошо, как я и просил, коробки с легла мятые, на качество камер не повлияло. Единственный и огромный минус, это доставка 7.02.2021 заказал, 19.02.2021 только отправил, в связи с праздниками, к сожалению. Пришла 3.03.2021, получил 5.03.20Так ещё и 3 дня не мог получить её, в связи с чем очень расстроился. Протестил камеры отличные, рабочие, подключил обе в порядке. Осталось установить на свои места. Советую этого продавца, и товар, однозначно заказывайте !
Very happy with this camera
Fast order shipment. I recommend the store.
Package well packaged, camera that looks good quality. I haven't plugged it in yet ....
I came very quickly. The whole thing.
Rekomenduoju.
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The camera came, it works well, the delivery is very long.
Speed 4 business days arrive the Portugal request to Spain top… Very good quality and easy to use
Good thing, very satisfied. Only the goods were delivered for three months, probably for New Year's holidays
all good
The order arrived on deer, more than three months. I'm shocked. Like that. The camera is in working order, there are no comments to the product.
Very fast. From Russia in 3 days! Super!
Corresponds to the description. I will connect-I will add. Very long delivery (Customs)-4 months. The order ended automatically-opened a dispute (10 days). While they argued-the goods came :)))
A good camera, quality and day and night is excellent, there is a illumination of IR, and LEDs at a power of approximately 8-9 W, light well. The swivel mechanism works both horizontally and vertically, the intercom is loud enough, the application is slightly confusing but bearable, the camera is satisfied with the recommend.
Доставка до Москвы за три с лишним месяца. В комплекте камера, блок питания 12В 2А, крепеж, инструкция на английском языке. Подключение через ICSee через wi-fi или по кабелю. Все работает, настроек много. Бесплатный месяц для сохранения видео в облаке. Дальше платно. Можно сохранять на карту памяти. Хорошее качество изображения. Пока доволен. Посмотрим как будет работать дальше.
I bought a second such camera, it shows myself perfectly, in the frost-40 worked on Hurray!
Excellent camera for my money, I order the second. I advise this product and store
I thought I couldn't wait for the camera... Ordered 11.11.20, and I received it 27.02.21. To the store no complaints, sent the order almost immediately, the problem with the delivery service. In general, I received the order. I thought that after so many squinting, the box would be killed in trash, but no, it was just slightly crumpled. With a quick check like everything works.
I ordered two at an interval of 3 days, the first came the one that was sent the second. The delivery was horribly long to Samara, even opened a dispute, the store offered to wait, in the end after opening, a week later the second camera came. I think the seller's guilt is not present, it was carried in the Russian Federation on sleigh apparently. The video quality is consistent for the price category, really 3mr on permission. Functional tracking and feedback fire. I ordered at the cottage, as they will show themselves in-28 and in the rain is not yet known. Photo In the review made through glass window.
working perfext easy to set it up
Received the order only open dispute. Delivery more than 90 days!!! 94 days, Karl!!! Riding horses? It seems, what questions to the store? Here's what. Track missing. After waiting a week I wrote to the seller. They sent a screen of what I see. Waited three more weeks, the track stood on the date a month ago. Sent a rough reply: We have 90 days for delivery-have patience. If I had known about such terms, I would not order for anything. I ordered on AliExpress more than 30 times, the biggest time is 24 days. This is my first and hope last conflict. Of good: the camera came whole, corresponds to the description, and it seems to work. Packed very well. In short, reduce the delivery time, and do not be rude to customers. I recommend the store only after the dismissal of someone who answers the letters. Shop-do not be offended at the truth! Draw conclusions. Regards, I
Works fine
The goods went one and a half months. Packing whole. Rsapakoval, inserted the SD card on 64GB. On the mobile phone put icsee from the play market (all in principle in the steps is painted in the instructions in English). Started the icsee run, first you need to log in. Then we add the device, and in my case, I chose a way to connect WiFi 2.4. (After 5, the camera refused to connect). After the connection saw the picture from the camera, poked a finger-led left to the right-the camera turned according to the instructions. Put it on guard and went into the room. The camera tracked me down and sent me a note to the phone. In principle, I'm happy. Let's see how it will allow you to connect remotely when I put it at the cottage. (icsee offers to use the cloud-free 1 month .. How much will cost then-did not understand)
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