Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The dress is as described. It took 13 diasa Chile (very little). I agreed with the purchase, maybe I'll ask again.
beautiful
красивое платье, но ткань синтетика, в жаркое наше лето не подходит, и размер , заказалаXL оказалось маловато, просто из за того что ткань растягивается, влезла, до этого тоже заказывалаXL другое платье было большое, а так оно очень симпатичное
I love it. Perfect fit. A bit long but can be altered.
Dress kupiłam for mom, is very satisfied with it. Soft and comfortable to hold material. Dress is not nor too short or too long. Recommend
Expectacular, but they're short, compre2XL and I get up my knee and mied.1.65, but very good at seams
I bought two dresses and all right, I bought size S, I wear 36/38 Spanish size
Good dress, as in the picture Crepe de Chine, the material is not natural, dense.
доставка быстрая. запах отсутствует. размер соответствует. материал плотный. очень довольна. заказала сразу ещё.
Thank you for fast delivery 1 week! Sewn very neatly, on the figure exactly as in the photo. I advise this manufacturer and store.
I liked this color the most the blue one I highly recommend it it is very comfortable no need to iron easy to clean
My height 163 cm, waist 72 cm, chest 85 cm, hips 102 cm The fabric is very dense, pleasant to the body, stretches. Quality dress. Advise!!!
dress is lovely as described but size is smaller then it supposed to be. If order it take minimum one size bigger. I ordered large and I'm size medium and it's too small.
very good and fast
Very beautiful dress, at 48 size the village is perfect, after washing is not shed. Only the material is cypluchy, let's see how it will behave when wearing, but in general I'm happy with the purchase, sewn very qualitatively, I advise you to buy...
Oh my Gold so Nice and fast delivery
Dress ordered 3 August, parcel otrzymałam 16 August, so pretty quickly. WITH pure heart I recommend, dress have a nice touch and soft material, well arranged, slightly the stretches. I wear size S, zamówiłam size M and it was a good choice is perfect.
Synthetics, soft stretch knitwear with an increase of 160, length just below the knee. beautiful coloring. behind the zipper. without lining, non-toxic
Arrived in short time exactly as Product Description
Excellent!
Very beautiful dress, fits quite accurately. Thanks to store. Like again.
Very beautiful dress. Recommend. It came very quickly. I wear 40-42 size. Took M. It was possible to size more. But also so good.
Genial. Talla perfecto
Excellent. At the first soaking water is very Burgundy
Very good quality dress