Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Pantyhose fire took in the summer the warmest 505 R, let's see how in the case, while measured, my weight is 53 height 163, the length with a margin but not visible,, delivery with other parcels 20 days
Pantyhose attached to the new I send to menche Chim for the city. The stink does not blow the warmth of the piudydut on the osien, for the winter demand brother a warm variant. The salesman scowled at the guard on the day before. Duge to uncle for the svidka robot, I recommend a sale!!!
At 42 Russian size sit well, the color is cool, under the whole
Dense. The color goes more into gray than in flesh
feels comfy, stretches well. only lighter skin tone than expected... i have light olive skin tone so the leggings looked a bit pale
Ordered thin, thought it would be thicker :) in thickness as pantyhose 100 den
Great legging, warm and stretchy. Recommend.
Awesome pantyhose, pleasant to the body. We came in two weeks. I'll order more.
Product arrived early, great quality and workmanship, recommend!
Excellent. Not for the first time. Recommend.
Are divine!!! A little thinner than expected, But totally cool, ideal for this time. Perfectly fit to my measurements (165 cm, 57 kg)
Beautiful, they look very good quality, I hope they last all winter
Quality is super and so soft. The fabric is elastic and not thin. Well sewn and cutting is perfect. It took about 10days to deliver to Japan and a fast shipping.
And they see very nice and they are warm
i love it! wow. so comfy & warm <3
good
Beautiful, wears well, warm and the same effect pantyhose
Beautiful!! It’s perfect for get ready with this cold weather. The fabric feels so good, soft and very stretchy
I liked it very much, on OB 91, the growth of 166 came up. I ordered Not Warmed. now I regret that I did not order more and with insulation.
The product equal to the description, although it is one size fits all. As for shipping and store very fast service, I recommend 100%
Good pantyhose, all winter passed, quickly came, I advise
The perfect carving, I recommend
Tights are cool, on hips up to 105 cm and height 165
Good tights! I have not yet dressed, but so far I like it) I will add a review later
Very fast! Arrived within 9 days :) The product was somewhat thinner than I expected, but I choose the thinnest one, because I was hoping it would stretch more for my long/muscled legs (1.73m). It fits me perfectly and has exactly the effect I hoped for. I will definitely buy more (and recommend them to my friends).