Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Great quality, very nice sweatshirt, arrived pretty quickly. Thank you!
Качество отличное.
Shipping is very fast and the hoody is great. I love it
Corresponds to the description. Synthetics. With fleece. Warm
Very good sweatshirt very cool to wear and warm for winter
Cool sweatshirt! I took a couple of sizes more, so as not to be back-to-back
A little less than a month in Mo. My daughter liked it.
Size match! Took S
It came quickly. Quality is good. Only with the size a little not guessed when ordering.
Fast shipping good product
I really liked the sweatshirt. The parcel was 23 days to Moscow. There are no odors of strangers, the thing smells of things and everything. The fabric is dense, does not shine through, insulated from the inside, pleasant to the body and does not irritate the skin. The inscription will be erased, it is not sewn, but simply pasted on the top of the fabric, but it's okay, since the very thing is very high quality and warm. In addition to everything, neatly sewn, the seams are even, the threads do not stick out. I fell in love with this sweatshirt, so I recommend it to you. I want to note that the thing is small, and hard. On my Xs, I took XL, in the hope that it will be baggy to sit on me, in the end the sweatshirt me almost just. And so, I highly recommend!
Very good winter Hoodie. Warm and soft. Arrived only in 11 days. Fast!
The product is very soft inside, warm, the color is very bright, just what I expected)) The goods are happy, the truth was long, but this expectation was worth it)
Good, soft
Soft, but small, good quality
Duje class and heat jacket. The most important rosehip in the sleeves is 170 cm. View oversized, front and back. It is sewn yakisno, night do not wash a few SVIV, the third-party smell of the TER is not Bulo. For an hour, finish the Napis, the wine sticks to the garnish. With the goods of the duzha pre-war that zamovlyatisu Shche.
The jacket is cool bright yellow. The material is not very pleasant, synthetic, and inside the "fleece" fluffiness is not strong, but shedding (black under the sweatshirt is better not to wear). I came the goods with a marriage-a hole M/U material of a jacket and a lower rubber band, banal not stitched, but I requested a part of the money back (the jacket I sew and will wear) and I have them. The day was returned, so the store is honest. I do not know whether to advise the goods or not, but with a hood at the jacket all OK and the size XXL is suitable in Russian 46-48.
Everything is super, took the largest size for a height of 170 cm, came just like an oversize. But after washing go spools, but for such a price norms.
If you want the arms to be more authentic-take two sizes larger. My size is m, i ordered l and the arms are short. Prodovets recommend, the hoodie itself is very warm.
Warm, pleasant to the touch.