Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Excellent quality and service. It arrived sooner than expected! I recommend it 100%
Мои прошлые часы CHENXI, такие же, только с голубым циферблатом, служили мне верой и правдой более трёх лет, поэтому порядком износились, но всё равно оставались моими любимчиками. Качество продуктов продавца за это время немного изменилось, металл новых часов более блестящий и хрупкий, что ли. Но я всё равно очень довольна. Полное соответствие картинке
Товар пришёл быстро, упаковано в защитную пленку и пакет, дефектов нет, все работает отлично
Thank you for this pretty watch
Very nice the product, according to the description, I would certainly buy back here
Just like in the com catalog Pre another in green super fast delivery I ordered on Sunday and delivery on Tuesday
The watch is wonderful. For a female wrist, the most it is not big and not small. It took me a two-link cut, and it took me ten minutes. I bought a watch with a green and blue dial (under the color of jewelry and clothes). The green dial looks more strict, and the blue directly pleases the eye with its color game. Very happy. Packing parcel is normal, but reliable. Delivery, however, this time did not please. The order went through Kazakhstan, and there the parcel lay three weeks in the mail. But nevertheless, thanks to the store and the store. The watch sincerely recommend.
tyank you so mcuh I recommend this store
Shipping from Spain. Order on February 5 and received on 10. very nice, in principle very happy my sister, which is for her. Fast shipping from Spain. Thanks to the store. Well packaged
Delivery 2 weeks!! It's a shock, guys! Watch cool. The bracelet was reduced in 3 minutes and OK. Very satisfied. I advise you.
Satisfied! Recommend! Only took a while to get in northeastern Brazil! But, OK!
The order a little slow but the watch is better than I thought I give a 10 to the store
Delivery super fast to Novosibirsk, less than a month. Came in the puffy and in the package. Ordered his wife, she liked. As everyone writes, the clock looks more expensive than its real value. The watch itself is not bad, but the bracelet is two out of five, the budget is certainly meager on it and saved. On the hand look not bad, light in weight. How will we look further, but for such a cost it is not a pity to spoil them. The bracelet adjusted itself. Take it will not regret. Producer and goods I advise.
Quality is simple. Corresponds to the description and even better) mega-fast delivery in 13 days.
Recommend fast shipping and stock compliant proponowanym per side.
Good watch. I order the second
I bought it in all colors, pink, dark pink and blue, so I'm very happy. Thank You
Very fast from Spain, neither a week of waiting, it is petty and a little long for the strap But in any jewerly is arranged, it is But that last long! Still waiting another watch that asked the same tent But from China last month, slow
Disappointed in fulfillment of the time, when I asked and charged me made me k it would receive the 3 Jan, by that reason I bought it, to have it the days of Kings and have received the 7 Jan when it's been the Kings.