Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Received in Sydney after 2 weeks. It looks good. I haven’t worn yet. I will additional feedback once I do.
I really liked the dress, just like the picture, the fabric is thin and fresh, but good quality
To me on my size 52 size XL was very large. I have a pear figure and think that even the size of M would be on the figure in the butt and would look like a footnote (the distance between the armpits would quite allow)))
The dress corresponds to pictures and description. Very often I buy dresses from this store and am happy with the fast delivery and quality of materials. I advise everyone
More beautiful live, beautiful
très bon
Dress received, I order in this store is not the first dress, at 48-50 Rus size, XL came well, on height 170 the length is below the knee, as on the model, thank you very much to the store!
Very nice dress like all of this shop, good size 112-98-112 size XXL I recommend store
Очень красивое платье! Заказала 29 декабря и получила уже 5 января! Размер 2XL подошёл на параметры: обхват груди - 110 см, обхват талии 87 см, обхват бедер 108 см. В плечах и талии платье велико, линия талии чуть ниже положенного (этот вопрос решил поясок :) Зато в груди подошло хорошо, думаю, XL сел бы на мои параметры хуже, ткань не тянется. Складки в темном платье смотрятся аккуратно и совсем не пошло. Мою фигуру этот фасон не полнит. На рост 167 см длина на 5 см ниже колена. Рукава вшиты со складками, из-за этого верхняя часть кажется шире, чем на самом деле. Ткань - полиэстер, достойный. Измерила платье: плечи - 42 см, грудь - 118 см, талия - 100 см. Продавцу спасибо!
The dress is good! My size 42, the dress took "S"-perfectly fit! The color corresponds to the picture and the quality of the fabric is not bad. Seller Thank you!
parfait
Thank you! Very high quality dresses, fit perfectly decent store, always in touch! Thank you, thank you! I will order more
Thin, but very cute fabric
Super sexy dress. Material rather artificial, but in no degree not uwłacza it quality dresses. Is great!
Very very very satisfied with very good quality very nice good presentation good perfect size thank you
You need only wyprasować.
Lining up without static lot length as you please ~~ Canucks canucks one size yes
Nice dress, one size S fit me well for my height and weight, 1,58 and 50 kilos. The fabric is fine but it is well done, it looks very nice
In Russian 42 r-r dress a little more at the waist. The problem was solved with the help of a belt) fabric-quality synthetics, pleasant to the body, soft, thin. Threads do not stick out, there is no smell. The color corresponds to the picture. Behind the long zipper, everything is conveniently unfastened and worn. Delivery is fast, just over two weeks. My parameters: height 164, 86-64-92. Length-just below the knee. I definitely advise the dress. Thank you store.
Very beautiful dress. Just as in the description. Snow delivery.
I measure 170cm for 58 kilos. I took the size s and it is perfect. Quality fabric, not transparent. Very nice dress super purchase. Merciii.
love it
Size s came up to the OG. 86, OT. 70 perfectly. The material is soft, pleasant to the touch.
This dress is very pretty. I love it
All right ..