Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Thought not going to get passed time more arrived straight was very attentive as information product, loved Was tight as I wanted ..... Super recommend
I am very happy with my purchase. Arrived ahead of schedule! Wears very well! Recommend! Prosperity to the store!
Perfect! The size was great and the back has an opening to get go in the bathroom more easily without removing the body shape.
I love this body shaper is the second time that the buy
Nicely. Hide the belly. Makes the ass look good. Very good!
As pictured and described by store. I requested black hook and apricot hook in size L. I am UK size 14 and weigh 65-68 kilograms (have had children, so have loose skin around the middle). Size L feels comfortable on, not tight, just firm fitting. Getting it on, took me about 3 minutes. As I had to get it over the top of my thighs, then my hips. Suggest rolling from top to bottom outwardly, before putting on. Then you can roll it upwards and stretch over the hips easier etc. (I did this when trying on the black one, after the apricot one). Photographed the apricot (front, back and wearing front on). The black (front only). Very happy with this purchase.
Fast shipping. Underwear of excellent quality. Unfortunately with the size did not guess, my sizes: ot-89 ob-108, size XXL is great, you can safely order L. I will order L from this store. Recommend.
it's ok but I should have taken medium or large to hold properly I would buy again. good product
Nice thing. For me, just like that. Decorative thing. Weight up. For women with an ideal figure. Unfastened so much as I showed in the photo. 5 stars for the quality of the store and AliExpress. Delivery just over a month to Moscow
Very good goods! The seams are perfect! The size approached one, in one! I will order more! To the store Thank you so much.!
It's perfect just like the description. I adjust very well to my measure
Puiki, kokybė. Nešioju xl-xxl dydį. Puikiai Tiko 2XL. Greitai atėjo. Per 2,5 savaitės. Ačiū
Good product, arrived fast, very good quality, was well wrapping. Thank you
If it is excellent it helpd me in perfectly so I wouldn’t have to wear a waist trainer and it was quite comfortable. This is pictures of me with the panty on underneath a white onesie that looks like a dress and even though he sure you can’t see the panty and my tummy looks pretty flat
I loved them. They squeeze in the waist and the legs are comfortable. They are of excellent quality.
I received my order it’s very beautiful, and it came on time I love it thank you store I recommend