Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
наконец то идеальная посадка.все сетевые обошла не было таких джинс. Мои параметры талия 62 см,бедра 86см,ляшка в обхвате 47 см. рост 165.
I ordered the second. Quality, on the figure sit perfectly. Thank you very much for such quality and stylish jeans!!!
Everything is super! On height 176 class! I ordered the second for a friend!
Джинсы отличные настоящий деним, попу сто впихнула в 30 размер, размер подошёл, плотные.
waited 3 months. The jeans is in good material. as it is describe
Jeans fire!
Perfect
Jeans are excellent. On the parameters 83-64-90 size 26. delivery by fast courier. Jeans do not stretch.
The order was made on 9.01.2021, delivered to Russian mail from China 19.01.2021, quickly. On ot-61, ob-86 size 25 came up, I'm not particularly figure out, so the smallest size is just. The height of 160 is long, but nothing terrible. Excellent tight jeans, high waist, with quality all is well, there are pockets in front and behind. Recommend.
Delivery is fast, the courier brought to the apartment. The quality is really good. But it is necessary to have an axial waist, with appetizing hips)))) ordered 30 size, hips are excellent, the waist is also fastened, but a little tight. But when you sit down, it's not very comfortable, it changes all the inside. I hope it can pull up a little.
As always, everything is good, the quality is good, tight jeans are longer than the most it is not short. True delivery a little delayed (
Tight denim, style "bananas". On height 172, from 64, about 96, sat perfectly! The first pants with Ali are not short!! (length 107 cm). Ordered on November 13, 2020, received in Novosibirsk January 19, 2021.
Спасибо, джинсы качественные, плотные, швы ровные, ничего не торчит. Доставили очень быстро.
Not bad jeans, on the height of 163 cm-long. Cloth is dense. Of the minuses-ahead ugly wrinkle. Behind the folds there is, but not so critical.
It is mega fast delivery. Ordered 08.01 came jeans 14.01, only 6 days. I'm delighted. Jeans are dense, they sit well. On OB 90-91 took 26 size, everything came up and the village is perfect. On the growth of 165 it is necessary to shorten a little, but I will cut from the cut, so that below a little thread stick out. I advise the store and the store
Jeans are awesome! At the waist 70 and hips 94 took 28 size. At the waist in the butt of course, but you can breathe :) nowhere has I met such an ideal landing, super! I'll order it in a bright shade. With the store did not communicate, the goods came in about 15-20 days
Рост 170, длина полная без подворота. Размер подошёл на 70 талия 100 бедра.
Jeans came very quickly to the Moscow region! Ordered January 5, the 16th was already in the mail! The composition shows polyester and 2% spandex, but at the same time to the touch absolute denim, it does not seem to stretch. Therefore, choose strictly according to your parameters. At me on OT 70 OB 94 size 28 came well! On the growth of 163 are long, at the bottom a harmonica is formed, so it is necessary to turn a little. Quality is good. I do not add a photo because reviews and without this very much and photos too. The color is blue excellent! Classic Blue Jeans
Ordered 12.01, the courier brought 16.01. Jeans are super, dense, checked by a freezer. On the height of 172 the length of the pants is excellent, you can even bend a little. 27 size for the volume of the hips 96 cm, waist 78 cm back to back, if you want more freely, order for size larger.
отправка и доставка с учётом праздников быстрая. но жена отъелась за праздники и они оказались малы и пришлось отправить назад благо возврат есть.но вот он оказался долгим.
I order not the first time, excellent jeans, cool sit down, on a length of 173 on the bone, you can turn
Cool jeans, loose
Great! I had already bought the anthracite version. I recommend it :)
Jeans are awesome, at the waist 74, hips 94, the 29th size turned out to be bigger, but this is my mistake, they look like fire anyway. The quality is good, the smell was small, but not critical. I think at the first wash will pass. Thank you store! Delivery was in Russia and came faster than showed tracking.
Happy with the product