Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Delivery was very long. The dress was pleasant, the village is very good, sewing quality. For rest in warm countries is ideal! I did not regret that I ordered it!
Chic simple
Super.
I liked the quality, cotton. Height 158, 89*69*89
Thin, light, for the summer Super!
The dress is the same as in the photo. Made of cotton On height 160 and weight 52 sits on a figure Minus that it is without a lock and does not stretch well, so it is difficult to fall into it It came very quickly
Two years ago I took White, this time I decided to update, took yellow. The quality is excellent, now the lining is synthetic, before was cotton. I do not have enough lock at the waist on the side) I barely embossed) but when I put on-the size approached) my Russian 44-46. White, of course, more effective.
The dress is gorgeous! the quality is super! It went to Petropavlovsk-Kamchatsky for a long time (((
Nice dress! Delivery is super fast, less than two weeks. Size chose on a dimensional grid, the village is excellent.
Very feminine delicate airy beautiful dress, for summer is perfect
Everything is fine.
Lindo. De qualidade . Tenho 1.77 e 60 Kg ficou bom.
Beautiful dress! Quality is excellent!!! I highly advise!!! Later I will add feedback with photos!!!
Excellent dress, size M fit on size 44, and on height 170 Super, quality at altitude! I advise everyone!
Shipping is super fast. The size approached.
Very fast delivery. Quality is super. Buttons, the seams are all smooth! The material is excellent, the size approached perfectly.
A delightful dress. At a height of 172 cm 86-70-95 perfectly suited. I wear without a bra, does not shine through
Отличный сарафан, без запаха, пуговицы не самые качественные, но на пляж и лето самое оно. Продавец молодец и очень быстро отправил. Доставка быстрая, все отслеживалось. Рекомендую!) Мой рост 171, ношу размер 40-42. Подошло идеально
The dress is just the hammer, fantastically beautiful. Unfortunately it is slightly defective but the chest arrived, it must therefore directly for cutter bring
Product description exact. The dress is very cute. A little stick out strings, but nothing critical. Otherwise, everything is fine. Product and store recommend.
Good cotton Sarafan. I liked how it sits without a bodice, the only moment for me is a large armhole, but it's easy to fix with recesses, in all the rest I'm happy, for for for At a height of 160 cm, the length of the ankle.
Very cute! Like the pictures. Purchased this for an upcoming trip. I'm usually a M or L us sizes depending on style and fit but bought a XL in case it wouldn't fit. It's a bit loose on the chest but not noticeable. I am a 34DDD and the XL was a bit too big and I think the L would of been better. The sizing is true to us sizing You can go without a bra with this dress but it may be slightly visible up close. Buy it!!
Very cool dress, did not even expect that so! In yellow, the lining does not shine through the fabric. It came very quickly, just over a week.
The dress is chic, as in the photo, cotton. Came in 26 days to Yekaterinburg.
Dress made of natural cotton, does not shine through. Sits perfectly! At 90/72/95 came up size S