Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Slightly wrong with the size, 48 it would be better to look XXL, the length is too long, but the store's guilt in this is not, I'll cut
As the description. Beautiful and well sewn.
The fabric of the dress is good. However, the label does not write what it consists of, but there is definitely cotton on tactile sensations there!))) does not shine through. Dress for summer. The size approached perfectly. Under the belt there is a kuliska on the rubber band. The color is bright, saturated! Exactly as in the photo. I still did not wash-how will behave after washing I do not know.
Очень хорошее платье. Все подошло. Дошло быстро.
I take the second time, the first girlfriend "selected" simple, but looks expensive, there is no lining, but the fabric is dense, does not shine through, it's one pleasure.
Fabric comfortable
платье понравилось, окуратно сшито. но с размером ошиблась. ношу 44- 46, заказала L, большеватое. буду ушивать. доставка в амурскую обл. месяц. товар отслеживался.
The dress is good, it fit in size
My dress arrived very quickly in 12 days, loved and photo very good thank you
Very elegant!
תודה רבה לכם אחלה של מוצר כמו בתמונה ממש.
Handsome dress
Very nice
its ok
The dress as in the description, minus strongly electrified XL is ideal for 50 size, at a height of 162 a little below the knee
Im so happy worth to wait its very nice
awsome the XXL fits nicely on my 176cm figure.
I am glad, dress so as the description.
Very nice dress with a nice material! I recommend
I ordered XL, chest Volume 94 cm, height 164 cm. The dress was large and in the shoulders and most importantly at the waist. They wrote that the waist is overstated, but for me the waist was lower by 10 cm lower than needed. That is, in fact, only for growth 175 will fit.
Really comfy and beautiful dress!
The dress is cool, the color is like in the picture.
The size range corresponds. Delivery to Rostov region Fast. Dress as in the photo.
The dress is super, there is a little smell, but it will pass, it's electrified, also no problem. In the rest, light, comfortable, not hot, there is no lining, but does not shine through. Seller Thank you very much❤& Middot;
Quality is good. Material is pleasant and not much thin, but does not shine through. Dress have pockets. For European size M, L is just super. To Lithuania very long delivery. Ordered 11.11 get it 01.21...