Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
In delight, the size is free for 60-62 is convenient, used to be tight in the book. The quality is the same as in the first model. Mesh and absorbent knitwear
Very high quality panties. Everything corresponds to the description. However, I'm a little small, but there are someone approached
Greitai 07.12-08.04. Gera kokybė
Chose on the dimensional grid, but turned out to be narrow in the place where the legs are blown)
Very fast delivery. I've bought from this store before and I'm very happy. thank you store
Product conforms to the description. Big size. Waterproof but not absorbent. Delivered in 8 days.
Second time I buy it. I am satisfied
Delivery in time, the description correspond, the size of 4XL approached about 119.
I already had them, I have bought to have quita and pon, comodisimas, they fulfill their task… a wonder
Huge, of course
Super, I take not the first time. These are the best. This time even a gift put, 4 pairs
Panties are excellent, only with the size was wrong. Took 4XL, it was necessary to XXL. My parameters are 92-72-97, weight 67 kg, I usually wear the size m. The fabric is really soft, does not stick into the skin. Next time I'll take a smaller size.
Great . Haven’t tried them yet.
Order placed on 01/06/2022 and arrived on 11/06/2022. They come very well wrapped, each braga in your bag. They fit perfectly and my measurements are waist 110cm and hip 115 cm. Don't squeeze Me, they're fine but very, very comfortable. I 've tried it and they really are great, it doesn't transpass anything, it retains the flow great, they're not fat, they're very comfortable. I am guided by the store's measures and delighted. I'm comfortable and safe because I know I won't send anything. I'm going to buy more.
Fast delivery and quality at top thanks to store and a Aliexpress.
Panties apparently good. Fabric thin and breathable. The bottom absorbent charge only a layer of fabric. Not tested to see the effectiveness of absorption. For measures, wear size 38. Bought size 2XL and was a little big. Think XL would have been ideal.
OBG arrived my products
Nice hope you do the job that they look slim
Very good
Super quality. Delivered quickly. Size choose the dimensional grid store, all OK. Thanks to the seller. Will be ordering more.
It arrived very fast and in good condition, the fabric looks good thank you ⭐️⭐️⭐️⭐️⭐️
I buy a second time since I lost weight for 2 sizes and panties began to leak. I bought XXL At the waist 83 cm and hips 100. They sat well, but it would be possible and the size is smaller because if they wash in the typewriter they stretch to a whole size if not more. The goods are of excellent quality. The parcel came quickly.
It fits my mum, not tried yet but it feels soft and hopefully it’ll help her.
Real product photo, 8XL corresponds to 58/60 Brazilian.
This is my 3rd+ purchase! I love it so much because when I leaked it actually prevented from leaking to my pants and skirt. I also recommended to all of my other friends!