Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
The shirt is cool! Warm, bright. My parameters 93-70-98, height 170, ordered 2XL, sat down freely, sleeves are not short. Sewn fairly neatly, there is only one nuance, behind the coquette, the strip does not go smoothly, but I'm not a perfectionist :) in the Krasnoyarsk territory has reached in 2 weeks.
Came a month before the MSC, the material is pleasant, in my Russian s (height 163) took M, it seemed to me slightly small on the back, you can safely take L
Shirt of excellent quality, without a sharp smell, small size strongly, on size m took XL, 2 months went to Belarus
Nice shirt. At 42 size took the size of L. Just right, on the shoulders is excellent, moderately free. Coloring awesome: black, yellow, red squares, all together look beautiful. Packed well, with clothespins. Now I want to order one more, only another color.
Good product
Small size. We have to order two more sizes. Quality. Very good.
Top shirt, Fire quality
Quality is good, for size 44 and height 170 took L, you can not take less.
Хорошая, качественная, тёплая рубашка. С размером немного не угадали, на полразмера, на размер нужно было больше.
It's been a long time because of our wonderful customs. The shirt itself is good for its money, there is a smell, but when washing I think it will fade. All buttons are in place, sewn qualitatively and one spare in the kit. It's straight, it's a little slinky from below. On the parameters 105x80x112 just
Nice shirt!⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot;⭐& Middot; Corresponds to the size table of the store. When choosing a suitable size, safely guide the table in the description. Pay attention to the length of the sleeve, a tall girl with long hands, the sleeves can be short. Whatever then they did not blame the seller, the main thing is to carefully look at the table with the dimensions.) The fabric is good, there are no unpleasant smells, the seams are even, the shirt is cool. Recommend.) To the seller Thank you very much for the fast shipment and delivery by convenient mail. Thank you for the quality goods.) I took 8 shirts, the seller put a socks as a gift, very cute. My daughters are delighted, the seller was given-thank you very much!❤& Middot;❤)))) Very nice.)
Quality shirts, thank you!
Excellent.
thanks
Заказывайте на 3,4 размера больше вашего привычного. Сильно маломерит
Soft, thin, odorless, fitted,
Ordered 24.12 received 9.01. Shirt of good quality, the fabric is pleasant dense. I wear 44-46 ordered L and just right
I buy from this store a second time. Quality is excellent
Everything is super! Nice stuff
It's an amazing shirt and it looks great on though I was wrong to mark the size and I ordered the S in time of the M, but I still do if I don't button it. The fabric is very good and it came in the estimated time.
On the Russian 44 R, the village is excellent, free. The store put a gift, socks. Thank you
Качественная рубашка. Но маломерка. Хорошо, что заранее прочитали отзывы. Действительно на 46 русский размер подошел XXL.
How nice to get quality goods. And how neatly and wonderfully packed. You can safely for a gift even. The quality of the fabric is super. Warm flannel is pleasant to the body. On the parameters og90 ot70 and growth 167 came perfectly but not oversysis. But I had to. Sleeves along the length of super are not short. Seller umnichka.
Super fast shipping
Super good quality and fast shipping