Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
I ordered the kit Second time. Only now black and white. I like it very much. Only Stan should choose 5 cm more (not 70A, but 75A). In the process of socks of course stretched, but it is better to order more immediately .. The old set wore two years. The quality is excellent. The only thing faded from washing, as always from washing. The fabric is wonderful. Lace does not tear, cups do not deform when washing in the car. Delivery fast, purchase happy! Thank you store!
A++
Excellent!
Комплект просто супер! Подошёл точь-в-точь. Сидит великолепно. На рост 170см, вес 56кг, ОГ 88, ОБ 96 заказывала 80С. Продавцу спасибо, пришло в Оренбург за 2 недели
The drawing is wonderful!
The linen is awesome... The store works very quickly, the description is very accurate. I order not for the first time.
I waited more than two months, I still did not get it. Opened dispute, money returned
Absolutely delighted with my purchase! The colour is definitely more white than the first image depicts but it's beautiful, and I was surprised at the quality! Very happy and true sizing. Thank you!
Thank you so much I recommend this store
The set came without a box in a bag with a zipper. Push in a Cup pts large, molded. Size fits. Good quality sewing
Cool kit)))
Отличный комплект. На 50 размер всё подошло. Спасибо продавцу.
Белье супер, качество, размер на высшем уровне.
everything is like on the picture, my hips are about 100-105 cm, panties are a bit tight. color is good and doesn't fade after washing. I am ordering the second time, bra is perfect.
все как в описании. качество нормальное. единственное, продавец подтвердил отправку, но отправил только через две недели. покупали по отзывам. размерная сетка соответствует.
Cool kit!
супер
A wonderful set of linen, very comfortable, quality at altitude, fit perfectly! Recommend! The store put a gift in the parcel, thank you!
On the parameters 90-70-105 came up perfectly. The fabric is pleasant to the body. For such money is very satisfied, I recommend.
The color is somewhat brighter than in the picture, the size matches, the quality is good
Everything corresponds to the description, it is possible to take boldly
I order not the first time. Quality is excellent!!!
Great kit. Came in size in size. The quality is normal, sewn well, the threads do not stick out anywhere, the seams are even. Delivery just over a month to the Moscow region. I did not communicate with the store, because there was no need.
As always impeccable)))
My usual bust size is 75 V, but this one takes already the second 80 v. Now I took black, in the volume as it is too small, fastened to the extreme, or I got better. My chest volume is 91. These bust find for those who have a wide chest, so to speak closer to the armpits)) therefore, it is extremely difficult for me to find the right one, and this is a find. Panties sit well, my hips 94