Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
13 days!!! Was the time it took to get the Portugal! Am surprised! And the quality is great, like the picture! Thanks to the store!
Very nice. Just like the picture. I recommend
It's very nice and comfortable
Garment more qualitative than average on Aliexpress, well cut. Very good store. 3 products ordered, no disappointment
I get a perfect state. I love it. It's just like in the pictures.
Super
In Rostov-on-Don, the parcel reached in a week! Got at the cash desk in five. The dress is pleasant to the touch, but very synthetic. Looks beautiful especially on girls with shapes. I want to deepen the cutout, so that it was more impressive. I wrote to the store that I was given this dress urgently. Sent very promptly. So quickly I have not received goods yet)))
Dress very pretty, material very pleasant, I am satisfied with your purchase! Fast Delivery
It's very beautiful! My height is 150, for me midi dress) but I'm very happy! It stretches well, the fabric is pleasant, it sits very beautifully on the figure) delivered to novoss as quickly as possible, week!!
Came quickly. thank you very much. size is great
My parameters are 86-61-96. Height 166. The dress was pleasant, it sits perfectly, beautifully fits. The only negative-the fabric is electrified, synthetics. Perhaps it will pass when I wash with air conditioning. Suitable for narrow shoulders, who more order more for size. On account of transparency, everything worked out for me
Super dress and fast delivery! I recommend
It came very quickly. The quality is excellent.
Dress is good, tight
the Dress is nice and it looks like the pic
Bien
Bitch Garna. Colir's gorgeous. Nice stitched. Meni Duge was like this.
Chic all in size I advise
Olyan mint a képen
Cool dress on the figure, pleasant to the touch, not warm of course, for the spring-autumn is good
Perfect
Very beautiful dress! the quality is excellent! Very satisfied!
Very nice dress maybe a little long but the skróci warmly recommend
I haven't tried it yet but simole seen as in the photo
Just as I expected, very nice the fabric and fits the body and looks great thanks