Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Very soft and pleasant to the body material. For 50-52 dew. Free, comfortable. Thank you store. Order, you will not regret.
I advise everyone, very fast delivery
Pajamas I like, the first time I ordered in color beige, size XXL, it turned out to be great, decided to take XL by the way, too, not back to back,,, and I'm free, although they do not match) I think and XL norms, but I'm happy with me, I recommend it from them to buy, everything came quickly!
Mooie pyjama, kwam echt snel aan in Nederland met een leuke haarelastiek als cadeautje. Heel leuk gedaan
The order arrived before time
A little not what I expected, not bad.
Pajamas are good, quality too, the only pants are a little too small, my hip circumference is 126. the jacket is very large, took the biggest size, delivery took 2 weeks to Moscow
Excellent quality very pleasant material , arrived in 2 weeks .I will upload pictures soon. Thank you for the present! 5 stars for the store!
Beautiful!!! Very impressed with the quality. Will order more! Thank you. These would be 3x the price in uk. 5xl perfect for uk 16-18.
I liked all the descriptions were correct, everything came up.
Received very quickly and looks great!
The sleeves are a little short but otherwise perfect
The fabric, the product and the small gift is beautiful, I had to order a size 2XL but I'm usually a size small or medium, I must say that the shirt fits me perfectly, but the pants fit a little tight, I'm pregnant so now I'm a size large. But in length the pants fit me well. I measure 5.4 approx 1m 63cm. I'm not that tall so that's a good point to consider
За эту цену -довольна!Пришла быстро,цвет соотсвеует
Delivery less than a month. Sewn neatly. I recommend the product.
Chic pajamas! Sits perfectly, I took the size of L on MY M, along the length of the height of 170-excellent) the fabric is dense, soft, pleasant to the body. After washing, the fabric behaves well, does not shed. Stitched qualitatively, the seams are even, the threads do not stick out, the buttons are all well sewn. Shipping fast. Very satisfied with the order! I recommend the store and the store! :)
доставка из России, быстро, привезли на дом. пижама крутая
Pajamas are super, the color is like in the photo, on its size S ordered M-everything is fine.
It’s not silk but the Quality is ok to wear during spring and autumn season. It’s definitely viscose but the sewing is very nice. It looks super, I don’t regret buying it! Thank you store
Пижама просто супер!! Очень быстрая доставка в Чехию. Размер L на 46-48. Сел отлично. Рекомендую
Very cool pajamas, for such a price it's chic... friends did not believe that it's so cheap. .. Quality for 50 dollars minimum! I highly recommend, I'll take three more for gifts! Even on polenyala sfotyat and leave a review
a verdad es de excelente calidad , esperaba que no fuera bueno pero a mí y a mi esposa (que es su regalo) le encantó , muy bonito ,muy fino y una calidad excelente lo recomiendo al 100% si eres de México y usas talla M pide L que apenas así le quedó bien a mi esposa
That's right, thank you.
Girls, pajamas are very good. The material is soft, pleasant. I bought for 780r. We do not buy for such a price. Well suited for a gift by March 8 for your loved ones. I came quickly. I did not communicate with the store, there was no need. I think to order this in a different color. In general, I recommend!
Very nice and good quality!