Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Доставка в течение 12 дней
All is well. Ordered instead of m. HL is free and good as on the model) happy. Its size is m. Took before m and straight back to back and armpits cuts. I decided to take 2 sizes more and did not lose. I took it at once and black and red. The fabric is light soft, just for the summer. Fire
At 97 75 100 took XXL it was possible and XL
Great color. Clean and bright. The fabric is light.
Dress nice though little short zamówiłam size L and I 170cm tall. Material delicate, underneath lining, dress nicely the drapes. Recommend salesman
Very nice dress, Simple and comfortable. It has two layers of fabric so nothing sees through. I recomend.
A good dress for the summer. You can wear without a bra) the description fully corresponds. Cloth is dense, there is a lining. In Russian 46 size L is good, at 163 length only-only, but in the heat there will be norms. Recommend. I'm happy with the purchase. Thank you store!
Beautiful
Excellent dress, thank you to the store. Delivery to St. Petersburg no more than a month.
Беру уже второй сарафан. Очень нравится. М на 44 рос. На рост 164 на 2 ладони выше колена.
Спасибо большой, пришло все быстро размер подошёл⭐⭐⭐⭐⭐
Пришло быстро достаточно но все в пятнах открою спор
Description corresponds. On height 155 and chest girth 80 had to shorten the straps. Quality is average, tightening is easy.
The dress is synthetic, slightly electrified and sticks to the body, but quite qualitatively sewn. In general, it looks good.
Sarafan awesome! I order this 2 times, the first friend took so cool... delivery together with other parcels to Adler took a week, maybe two. Seller Super! I recommend definitely!
Sarafan is good but I'm too small for my 52 ordered XL. I will use it as a nightie) because it's very short
Nice dress! Chiffon, there is a nylon lining. Free, easy. I usually wear size S, but for me (the only small minus) seemed short straps on the dress, the armhole rests in the armpits, and the neckline is too high. The straps will have to lengthen... But in general, everything is good, a good dress for any figure.
I order a second time, a cool summer dress☺️❤️. Fast delivery 8 days. Everything is fine, the color is bright, the seams are smooth. I advise you
Dress fire on my height 154 Super village above Kalena, I will clear the shoulder straps and will be just chic