Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
всё супер
все подошло
Delivery for two types, super-important light, greenhouse, on my S-Ku oversize, ale in the world. Duge is pre-war
Right size, very good quality, very thick
great little knit. super colour. well loved by my daughters n friends ,great gifts. thankyou
Ok. very me fits
Very well I recommend the store and the article
Warm, soft, voluminous, really liked
Puikus Storas megztukas aukštu kaklu. Tikiuosi bus šiltas. Atrodo, Kaip megztas rankom. Rekomenduoju
Super!! Soft, warm, beautiful. Oversize. Thank you very much. I recommend.
Perfect! Exactly what I wanted.
Wonderful!!!
For its price is a normal sweater. Very voluminous. Visually add weight. Color matches. The size is good at 84-70-92. Sleeve of normal length. Sachet was invested from the smell. Washing hand carried normally.
Sweater Super!! I ordered myself for a long time, and now my sister. Very satisfied, actually for this and ordered as a gift. The smell is not, to the touch is pleasant, over the size, warm) the color is good. Shorter than 5 stars. (Ordered in white) KST washed it in a typewriter on delicate washing. In general, all the norms, did not sit down, the appearance remained the same)
Very satisfied
Sweater looks good. Large-in my 44 European villages quite decent, not hanging, but not quite tight.
warm pullover, thanks
Very warm sweater. But very full. But the main thing is that warm-for the winter the most it!
Exact description. Class!
Wonderful color and after washing was super cute mesh.
It was 2 months. But pleasant, smells delicious, as a gift bracelet.
Swedrick is a miracle, m'yakie, premniy to Til. no third-party smell, no marriage. the neck can contribute the kilcom in ways. the bottom of the sleeve is normal. on rosemir M, L normally pidiide, good to Rosemary. colir Dark greens (my photo sorry kolir normally did not pass, Hiba who still photo)
The size is small
Clas
the jumper is suitable for up to UK 14. I am UK 12. it's colour is exact to the photo. the quality is high and is warm. definitely value for money. the store also included a gift and had a scenting packet. it took a month to Cyprus. no extra fees were paid for customs. I am attaching photos.