Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Дякую, все супер!!!
The goods came in excellent condition. The model is good. Confused just that the white lining comes out when worn and it is eye-catching.
Quality at altitude, the only thing is a little bit more and the girth would also be a little less necessary.
That's exactly what I wanted. A good swimsuit, qualitatively sewn, sat very well, the color is as juicy as in the photo, doesn't smell like anything. The store contacted when I had questions, and immediately. Thank you.
Everything is super .. At 42-44 perfectly sat down
the design and style are stunning, quality is also worth it, true to what it says in description, the store is fast in responding queries.
excellent
Beautiful
very fast delivery
Ordered the same year ago, really liked, comfortably sits, well and beautifully holds 3 size, this time I ordered 2 more, because it was better and more convenient than nothing) sewn qualitatively, survived the vacation at sea, pool, River, wash... Nothing broke)). The fabric itself is soft, tender, but Puffs did not happen... was based on the dimensional grid and comments... The order reached in 3 weeks, I will still have time to put on this season)) one moment confuses... On the skin is allergic to the buckle (well, I have all the metals so)... I will change to plastic. Thank you to the store and manufacturers!)
очень крутой купальник, отличное качество, все швы ровные, нигде не торчат нитки все соответствует описанию, выглядит ровно как на фото, что прилагает продавец по отзывам и таблице размеров на параметры 85-60-90 и рост 168 заказала размер S, подошёл идеально, продавец перед отправкой писал и уточнял параметры (правда сообщение я прочитала, когда заказ был уже выслан) доставка ровно месяц
Come in great condition and is very well
Cool swimsuit for the summer, high panties trend of the season. To the Tambov region the parcel reached 3 weeks. Marriage is not found, everything is qualitatively stitched. The bodice is dense, cups with replaceable paralon, a pattern of a rosary. On me, the size of M, the village according to the figure. This is not the first swimsuit in this store, I liked everything very much. More reviews in Instagram @ lenatara94
The parcel came in almost a month. In Russian 46 size took L. Panties just right (do not get into the ass and do not hang) the elevator is a little free, but this is not critical (decided to sew a little bit). Strings do not stick out, the lining in the panties does not run out, the color is beautiful-yellow). Seller recommend!
Atsiuntė per DVI savaites. Kokybiškas, atitinka dydžius, ESU Labai patenkinta! Perfect!!! Came very fast. Everything is perfect!
товар отличного качества
Swimsuit super quality, sorry with the size did not guess. Tracked all the time, came quickly.
Swimsuit cool, but oooochen long went. Almost 2 months
Swimsuit fire! The dimensional grid is correct! Quality is good. The color is slightly darker than in the photo. The size approached the volume of the hips 100-102, more will be tight. Top on a wide chest and a full three. Thank you store!
Great swimsuit. The store helped determine the size. Everything went great
exactly how its described! very comfortable and it fits great!
Cool swimsuit, I'm delighted!
Beautiful, S fits perfectly, although I usually wear B cup
Ordered m (80/67/98)
Cool swimsuit I'm delighted. On the parameters 85/70/94 height 158 took the size S just right, I recommend