Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Thank you very much I love very good quality
Chic dress)
Thanks to the store. Order delivered. Dress conforms to the picture. I recommend
The dress is good, long even on height 175, size L, approached the hips 105 and chest 99, it would be better if the fabric was denser, in general for work will go.
Love it
All came quickly dresses are very cool
Just beautiful as always seen that it's not the first I order .. Beautiful fabric, not transparent yet tight, and keeps warm♥️♥️♥️
I did not communicate with the store, but I put five stars I liked everything. I will still order from this seller.
Paying the same, pull, sewn acuratally.
Well reçu
I get there real quick. The quality of the fabric is very good. But I'm not very clear that it's very flexible, because the fabric looks pretty tough. Overall it's great!
My wife really loves so she is beautiful
More specifically, the quality, very long, a little bit there is a pile inside paying) the figure emphasizes) fast delivery! Thank you :) came for two or three weeks :)
Very cool dress In the guise
Cool dress!! Here is straight super) thin, very pleasant to the touch, inside like a fleece, resembles Thermo clothes) tested in-3, excellent! I really liked it, I'll order more
Even better than I thought, very soft, cool sits. Nice to the body. I'm delighted. All seams are very neat.
The dress is perfect, the fabric to the body is beautiful, the cut is clear, I'm delighted
It's just wonderful. Good quality and the dress is very spectacular. Thank you
Super!
Cool dress
really good quality, I will buy a few more in the other colours.
Inside like fleece, sits well on the figure, the quality of the lines and material is good.
Very satisfied with the purchase! With the size did not lose, everything sits as it should! The quality of the dress is the same as expected!
Items like the picture nothing to say that it is really perfect top Thank you very much
It’s so nice! Quality material and a perfect fit. Can’t wait to wear it.