Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Beautiful dress, it's just like in the picture. I like how it fits in the chest because you don't need to wear a bra and you don't notice!
The dress is excellent, only more than that, but it's not scary you can sew, the quality is excellent, with the store did not communicate, I recommend to buy)
The dress is good. The fabric does not shine through took S and did not guess with the size. I wear Russian 44, I will re-order on M.
Very nice platice. This is the second thing I ordered. First and Second friend. We liked both of us very much. Fine synthetics. Even under Israeli heat, the body is breathing. Thanks for the fast delivery. If you complement it with a belt and shoes on heels, you can even go to the restaurant in it. With the store did not communicate
Beautiful, fine but fresh fabric and a very elegant cut
Twice the store specified what size was chosen, warned that I will not fit in M, and L will be large, eventually decided on M, Tallia is also 77 cm. chest 86 also according to the figure, but the fabric is elastic and there is a stock of up to 95 cm, the color is not brown, but closer to purple-gray,,, But I'm a blonde, I like the skirt half-faced, lush, but with the bottom line will work, slightly uneven, maybe only on me. There are no complaints about sewing, the fabric does not shine through, thanks to everyone who left feedback and to the seller that he did not talk
Beautiful and perfect dress
платье бомба , советую. ткань классная.
I decided to try the classics. Excellent style, sewing, I will certainly wear it. Height 168, weight 60, with the size guessed.
The dress is light, synthetic fabric, but pleasant to the touch. The village is good (my parameters are height 170, about the chest 85-86, about the waist 70, about the hips 94). The fabric does not shine through.
Very nice dress a lot flight on the skirt my measurements 112 bust and waist 98 is perfect size XXL just fix a little the SISA that is big the shipping went well
Requires additions. in the chest area under the arms remains a lot of fabric. it is necessary to suture the armhole. without the belt does not look. added a white belt.
Chic dress!!! All seams are very neat. Sits perfectly on the figure. Seller recommend
Quality is good. Previously, I already took such a dress. With the store did not communicate
Sehr schönes Kleid und schnell geliefert danke
Доставка быстрая.X L на наш 52 Придется ушивать.Красивое платье
The dress is good. On the height of 172 waist in place. At 48-50 it is necessary to take L. Took XL on reviews. I'm too much, free.
Piękna sukienka, zgodna z opisem. Niestety nie pasuje do mnie
The dress is gorgeous, it corresponds to the description and pictures. It has no defects. The material is easy to iron. I bought size S and I am 82-65-93 cm. I am very excited! I also talked to the store because the order was delayed due to logistical problems. The store responded very quickly and extended the delivery time. thanks for that! I highly recommend!
Платье пришло быстро, качество хорошее, строчки ровные нитки не торчат, немного маловато в талии нужно было брать размер Л , но с утяжкой нормально . длинна до середины щиколотки на рост 158 . С продавцом не общалась, не было необходимости. Заказ отправили через 5 часов после оплаты.
Lovely dress, I recommend