Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Нормально. Доставка месяц.
Super pants, came up perfectly
Autumn sorry! But the parcel never received! Was in touch with the store! Promised, but alas did not wait! Opened a dispute! Money returned everything! Thank you! For the trust of the seller!!! Very grateful!!!
Кюлоты понравились. Пошиты качественно, быз изъянов и брака. Экокожа тонковата и без замшевой основы. Скорее это весенне - летний вариант... хотя и осенью вполне возможно все зависит от температур в регионах. На рост 165, от 76 и об 100 брючки сели как надо (в талии плотно, но комфортно, красиво по бёдрам, а по длине 7/8).Слабый запах, но не противный рыбный, а скорее всего запах кожзама присутствует - думаю выветрится после глажки. Ремешок дешевенький конечно, буду менять, но за эти деньги это нормально. К покупке рекомендую.
Material quality is very good and very fashionable. Quickly reached my hand thanks to store. I would recommend good seller.
On the waist size 65 cm, The volume of the hips is 97 cm, Height 171 cm, Weight 55 kg I ordered the size XL. Maybe it was worth ordering L .. then there would be pots at the waist. But, I will not change any more, because. Delivery month. I will not be able to wear this year. There is a large stock in the waist and a couple of centimeters stock in the hips. The quality is good, you can iron from the wrong side with an iron on "2". Product and store recommend
The quality of "skin * is excellent. It doesn't look like a glue. No cheap shine. In size on the hips 93 sat tight, and waist 63 there is a free place. More suitable for who has a smaller difference between the hips and the waist. The length of the height of 170-mid-calf. The color is alive beautiful. Sewn well. The belt is in stock, the skin is not bad. Pants recommend.
Pants of good quality, but I was wrong with the size
I'm done, I'm done.
Excellent pants!!! I'm very pleased, I sat down straight super, as I was sewn)) with on 40-42 just right, ankle length, delivery fast, I recommend!
I can say that the same as in the picture. Not fake, and if and fake, then very high quality! On the parameters 87-67-97 came up perfectly, the size of M. Immediately steamed, everything was perfectly straightened up. The seams are even, twisted, and a very good strap. I hope, in the process of socks, the opinion will not change. Only a question with what to wear them. I'll think! Thank you very much to the store for the quality goods!
The edge at the bottom is not processed, the straps for the belt are creatively sewn. We have to redo it in the studio. I do not shoot the star, because on the dispute will return half the cost
Soooooo good quality!!!!
It came fast. Very good ones. The color is wonderful-I recommend.
Llegaron y súper rápidos! Además que el vendedor me ayudó a escoger la talla correcta
Качество отлично, запаха нет. Я довольна. Доставка быстрая. Рекомендую. Зам. кожа хорошего качества, как натуральная. Ношу S, так и подошло.
Super polecam wszystkim kupiłam 2 pary
Отличные брюки, кожа мягкая, но не тянется. Размер соответствует, на ОБ95 подошли с небольшим запасом. В комплекте идёт тонкий ремень из такой же кожи. На рост 163 длина 7/8, по косточку ноги.
Super pants, recommend, size accurate I am very satisfied
Súper nice! Tall shot glass
Super, only you can take a smaller size.
exactly like picture
Very high quality sewn thing, I like it very much, I will wear it in a cold period, thank you to the store...
About 98 ordered XL all is well. Thank you. Recommend.