Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
Nice jeans. I was a little tight at the waist. It is a pity that there is no size larger. Age without problems.
Cool jeans. Thick fabric. They sat down well.
Excellent jeans, cotton, does not stretch
Отлично ,и по размеру все ок,до Беларуси очень долгая доставка
Jeans are very good quality. Only delivery is very long. I ordered 11.11, took it in January. On OB 100 and OT 68 took the size of 29. Sit well. Jeans do not stretch from the word at all.
Cool jeans. Dense. They sit down super. They don't. On the hips 90 cm size 26 is ideal.
Очень крутые джинсы))) по размерной таблице все точно)
Waist 68, hips 98, 28 size sat on the figure, if you want more freely-order 29. On height 177 length is ideal, quality is excellent, store decent, delivery and shipment fast, I will order more such in black
Jeans are very high quality, for high growth fit. On my 164 I'm long. Probably 170 will be perfect. I did not like the style for my figure, I spat my ass. Suitable for those who do not have Pops.
Jeans are good, dense, do not stretch. I wear the size 27, this and ordered, sat down well, but it was possible a little more
Friends wanted the same
Norms jeans, at the waist 74 ordered 29 size, approached.
Waited a long time for the goods, and did not come, unfortunately. The money was returned in full
Jeans are cool! Unpleasant smell after washing weathered. As a gift, the store put a rubber band. The size table is correct, on the parameters ot70 ob95 ordered 28, in principle approached. In the waist just, in the hips a little great (this is because the ass is not) the length is also good, (height 163) slightly fold and approx.
Perfect jeans. On my 173, 68-96 sat 28 size wonderful everywhere, waist and hips on the figure, on the legs is free, but not very wide. Do not tangle, dense, calm blue color. Thank you!
Excellent jeans, very dense, my height is 156, and they are long for me. But you can do the gate, at the waist is perfect (64), moderately free, as I wanted❤& Middot;. Thank you very much to the store, I recommend it to everyone!!
Pants) 26 sat perfectly at 42. I could come up with 25, but I don't like it back to back. My height is 155-I have to turn. Jeans are dense, the color is good, the accessories are also norms, the seams are even. I'm very happy. You can safely take the second in a different color
Excellent jeans, dense. At first I ordered black, but then decided to change to blue, the store put blue without problems. I was afraid that the color would be too blue, but they are just what you need, the color is dim blue. At ot65, ob100 ordered 29 size, a little tight, but it seems to me still stretch a little. On the growth of 170 long, turned 2 more times. I want now such black order, came a little more than 2 weeks
A good Cato is dense, at 75 OT 95 OB 29 sat perfectly, but with locks of trouble. As if in color you can not pick up, I have blue. Generally recommend
Shipping fast. The quality is excellent. I did not expect of course that I would fall into size. Yay, they sat perfectly. At the waist 70 and hips 96 nothing presses and does not hang. The height of 170 is perfect!
I liked it!
My parameters are 90-63-95, took the size of 28 according to reviews. I thought it would be freer, but it turned out in size. They sit very cool. On height 170 length even with a margin. Can girls up to 180
Cool jeans. Very happy. I did not communicate with the store. The size was determined by the reviews in the tape. My parameters are 84/70/91.
Wow wow and wow! One of the best jeans I own now! It fits perfectly. Ordered size 26 for my parameters 64cm waist and 94cm hips. The material is really good quality, color looks great. I was a little worried about this order but ut turned out perfectly. Also it’s perfect in the waist what is rare for me in european sizes. I normally wear size 36jeans.