Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
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Everything is so excellent, my dear Friend! You're amazing Seller, really and you must remember about that! :) Thanks a lot for everything and I wish you wonderful day! Best regards! :)
02.10.2020 ordered, 24.10 received. My size S, ordered S, everything came up. Quality is good. Not the first time I order from this store.
Good, at 44
Everything is fine. By size
so beautiful thanks so much item came really fast.
куртка хорошая, на 50-52 ОГ112 впритык. спасибо за качественный товар
цвет не пурпурный, серым сильно отдаёт. качество отменное, карманы и швы на месте. просто на фото карманов не видно. а они есть) рекомендуется товар и продавец
Awesome bomber! One of Ali's best shopping. Sewn neatly, looks stylish. The fabric is pleasant. The size corresponds to the declared store. Happy! Delivery to St. Petersburg 2,5 weeks
Size S at 42 size and height 162 is slightly short. Pockets are high. The elastic band on the wrist is very pressing
Paler than in the photo of the store. A little flimsy Castle. On the OG 95 m back to back.
Соответствует размерной сетке. На ОГ 88 S подошло идеально. Изделие фабричное, никаких претензий. И довольно быстрая доставка. Спасибо магазину
Excellent windbreaker, quality, as always, in this store at altitude, at 44R. The village is what you need. I recommend to buy.
Thank you, very quickly matching %
The product corresponds to the description. The jacket is neatly sewn. Corresponds to the size range. store recommend.
The package came very quickly, as in the description. My size 44, the height of 154, according to reviews it was not clear which size is better to order, but still decided to order s, and did not miss how sewn on me. I order not the first time in this store, everything came in excellent condition. The jacket is super, the color is beautiful very, I am very satisfied.
Very beautiful and quality windbreaker, for summer cool evenings. Fully matches the photo. On the Russian 48 size (I have wide shoulders) fit XL perfectly. Recommend to order.
Jacket is just super, quality at the height. Thanks to the store, the delivery is fast, everything is tracked, huaakovano qualitatively, the threads are not stuck, the seams are all very neatly sewn. Five stars!
The jacket on my parameters is ob. gr. 110, OB. Bedr. 118, only-only in the chest, and in the area of the hips is strongly pressed elastic, well, very much, if the elastic band is released, it will be good, the sleeves are 2 cm. Long, in my height 168 cm. Sewn neatly, on a silk lining, the material of the jacket is dense, I would like for the summer thinner material, because, jacket is summer.
The jacket is cool! Recommend. Thank you store!
The jacket really liked, looks exactly like in the photo, nice color, nice fabric, sewing very high quality, in size, in my 48 size XL came up perfectly. Definitely recommend and the goods and the store, in Vladivostok reached in one month. I'm very pleased, thank you.
S for height 170 parameters 90 70 100 just, sleeves as it should. Not short.
Unfortunately, the color was lighter. But still a pretty windbreaker. At 50 size ordered XXL. Thank you.