Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
The material the super chubby. For tall people it goes perfect because it's very long. Fast shipping
As described; I love it, it's a warm coat and dressing room. The size L is perfect for a loose and messy look, surely the M would look good too but with the short sleeve. I'm 1.68 and 72Kg. He arrived very quickly to Italy. No smells and good seams. I recommend it.
Took on the size of its usual and guessed. On the height of 170 sleeve in place, the length is below the knee. Not bad keeps warm, pri-10 and with a thin sweater comfortable. Colder weather will not stand.
Exactly as in the picture. It came quickly! Quality is good. Thank you!
Шикарная шуба! Сшито прилично, есть небольшой косяк в рукаве, где подкладка у кисти пришивается, но не критично, не торчит, пойдет. На параметры 88-61-91 размер S в самый раз, легкий оверсайз. Лавандовый цвет улет! Такую точно не встретишь у каждого второго)) Ходить можно где-то до 0 градусов. Лайфхак для температур ниже- куртка-подстежка из юникло, и тепло до -7 точно. Отправки ждала неделю, так что от момента заказа до получения-3 недели до мск. Доставка сберлогистикой. Кстати при выборе доставки вариант почта ры или пастомат сберлогистики. По факту доставляют курьером, с одной стороны приятный бонус, а с другой-у них адрес пастомата указан, приходится пересогласовывать с их оператором адрес доставки
I get wrong color But store returt money. I like it anyway
Пальто очень понравилось. Цвет классный. Взяла S на свой 42-44 при росте 157 см. Добавила пояс, так как без него широкая шубка. Шубу одевала до -1 градуса или если на машине, то комфортно. В целом довольна. Буду носить. Легкая и уютная удалённая шубка.
Very beautiful coat! Just super! The size approached, the Russian 42 took the size S
The fur coat is great. I wear XS-s. Height 170. Because of the growth I ordered M. Afraid of sleeves s will have short. The village is perfect. Thank you.
Coat of very good quality. Did not expect) bought her daughter, her usual size 42, the coat took S, well the village, a little overweight. Downstairs, most likely, I'll sew a button, and so everything is super. With the store did not communicate, the size of the reviews chose. Shipping fast. Packed well, not even.
Shubeika Super! Fast delivery, even very, 10 days to Perm. Sewn normally, the threads were not noticed. In cold weather will not go, maximum to-5 and then you need something warmer to dress. The size corresponds to the height of 162 took the size M, sat perfectly, sleeves along the length of the norms! Unambiguous recommendations to both the goods and the store!
Coat by Van love
Everything is cool!!! And super mega fast! I'm happy with oooochen. The size took M to its 44 Russian, who needs an oversize most that, if you want more according to the figure, you can also take a smaller size, because. Freely. Thank you store!!!
Девочки , качество хорошее НО БОЛЬШЕМЕРИТ у меня размер 44-46 взяла l большая, берите м
The size approached, the color does not match, not Lavender, rather, muffled lilac.
Delivery is fast, from the moment of order to receipt it was two weeks. On parameters 90-70-90 and height 155 cm size S sits like an oversize, but the sleeves are in place. The color is milky, there is no insulation, only the lining. Im happy
Super good value for money and Delivery 1 week and a half in France
I am 170cm height, so "M" is a little bit oversize, but it has perfect length of sleeves. Pink colour is just gorgeous, maybe it's a bold fashion choice, but still unique. I would say that it will be ok for max temp -5C. Fast delivery. Worth the money.
Great coat! Color and general look as the photo Seller.
A good thing) in stores such 2-3 times more expensive. I liked the coat!
The coat is like in the photo, but apparently not my style. On me is not very). Can someone in St. Petersburg want to buy? For 2300₽ Tel 89312287366
Cool. On height 173 size m good on sleeves. Oversize.
Perfect coat! Took S-oversize, easily dressed with a jacket.
The color is slightly paler than in the photo. Thin fabric. Can at + 15 °, there is no lining. But in general, not bad❤