Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
The jacket is good, made qualitatively, but you have to return it, because. Delivery is terrible. In my case was sent on November 19, and received January 25, more than 60 days. That is, the winter is almost over, on the street thaw, in this jacket it is hot. Spring is just around the corner. I think that seasonal goods the store should send courier delivery, not by mail. The first time faced such a situation
To small size m was like s
M size is kind of small tight fit. Seems like S.
Excellent warm jacket, the seams are all even. The heater is well distributed, there are no shortcomings, the zipper is ok, the hood protects well from the wind the collar tightly for falling to the wkrhu. Full of delight. And for such a penny, I bought 11.11 for 2900 rubles.
Excellent! The daughter wears at-30 with a blouse, does not freeze! Cavity corresponds to the photo and description, thank you very much!
Down jacket is cool. Quality at 5. filler I think that centapon. On the Russian 44 took L. I sat down perfectly. Usually I buy m. I have a height of 156, the length is just below the knee. Buy, you will not regret. looks cool.
looks exactly as described. very nice! took ?month+half to reach .Ill blame covid for this. high quality winter coat!!
Thank you for the down jacket. The order was made on pre-holidays due to which I had to wait a few weeks. In general, the down jacket is not bad, but in-5 Frost will feel discomfort. And still weak lightning. Thank you anyway.
The jacket really liked, the material is very dense, the seams are quality, there is no smell. Color as in the photo, the jacket is warm but light, minus 10 is an ideal option. On my 95-75-100 height 155 size XL sat perfectly, in the chest a little freely in the hips just right. For such money 5 +
Excellent jacket, warm. Sewn qualitatively, all seams are even.
Second time I ordered. Quality is excellent. Very warm jacket. I didn't.
Labai graži striukė
Very nice jacket, warm and soft, mostly i'm size S-M took L and fits perfect, thank you very much (also for a small present with it) :))
Good jacket, quality, filler a lot. On height 172 sleeve normal, not short. Size m is good on the 42th
High quality and very warm coat. I am usually size M, I ordered L and it's a little tight when I close the zipper. I took more than a month and a half to arrive...
Jacket of good quality, many pockets, suitable for tall girls, women. Carefully choose the size. My sizes are 1,68, 91-77-102. Took XL., everything is fine, but in the hips butt. If you take on a larger size, there will be long sleeves. Ordered 11. 11, got 28. 12. For the quality of 5 points, thank you to the store. As a gift I received a mask.
Everything came up perfectly. Thank you. At 48 size took XL
The product fully corresponds to the description and photo. Quality is very satisfied. I wear 44 size, the store advised to take L, the size approached perfectly. The jacket is very warm. I recommend the seller. To the Murmansk region, the order took a month.
Very cool, and most importantly a very warm down jacket. It looks very stylish. Sewing factory. Quality at altitude. Delivery about a month. The store definitely 5 stars, we will definitely return to this store again.
Well, to say, a very cool down jacket, I bought a jacket in this store already. Quality at height
The size coincides with the table, but it is better to take one more. Delivery to Voronezh two weeks. The thickness is really medium, the fabric is dense, sewing good. On the Crackle Frost, hardly will go. I do not lay out the photo, it's enough
Very cool, warm down jacket, at all did not expect that it is so cool, for height 162, ob-92, og-87, Russian size 42-44, ordered m straight the most it, but if the hips are bigger will be small. The length is good for winter on ulite-26 and I was warm. In the Saratov region came in 2 weeks, the track was tracked. Recommend.
Winter Jacket met expectations. I already tested the PR-22 true for a small distance to a light turtleneck, did not freeze. On the parameters 92*74*95 just right. You can wear a warm sweater. Sleeves for height 158 in size L are not short. The fabric in the Frost does not freeze and does not crispy. I liked the pockets, in the upper you can put something and not be afraid to pull accidentally with your hand. For hands comfortable side pockets. I'm happy with the purchase, especially for such money, we do not buy anything in the season. With the size was based on reviews.