Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at firstname.lastname@example.org
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at email@example.com
I ordered as a gift for the Russian L, XXL sat well, the sleeves for height 174 are not short. Color gentle pink, liked. Thanks store
The order took a month. The jacket corresponds to a dimensional grid. We will check the quality in the sock. I did not communicate with the store.
el paquete llegó a los 25 días de comprar. Bien empacado y con un regalito del vendedor, una moña para el.cabello. La chaqueta se ajusta exactamente a la descripción, aunque debí pedir una talla más, soy delgada y la talla XL me quedó apretada de busto, de lago y ancho del resto todo bien. No se si una XXL sea ya muy grande para mi. Gracias vendedor lo recomiendo
Подошёл размер, спасибо продавцу
Tonkovat down jacket, for a gift will go, did not communicate with the store, came the parcel for two with a small week, took 4 XL
Everything corresponds to the description, the jacket is thin, easy for spring the most it!!!) the parcel came for two weeks, thanks to the store!!)
Very good jacket, the color is very nice, well packed. Many thanks to the store!
Куртка супер, все как в описании. Размер точный.
The product corresponds to the description. On It 106 back to back. Got in 42 days as a gift rubber
All in size. The quality is excellent.
Sent quickly and came very quickly. The jacket met the expectations of both color and size, and the price-in general-a gift. And a surprise in the form of a bracelet-rubber band pleased. In general, everything is fine, who likes such things, order boldly. Size XL on our 46 size. In the shoulders sits comfortably, does not pull. Sleeve on height 161 is not short. Fittings, in my opinion flimkovata, but on such a light thing heavy metal zippers and do not hang.
Super Speedy. 06.12 paid, 15.12 received at the cash desk in Moscow. Thin, light, the color is beautiful. And a bag, and a rubber band as a gift. Size XL on og 95 and OB 98 with difficulty fastened.
Jacket, as in the photo. Easy. Came the goods, as promised. A little feathers climb. In size, the chest is 94-nowhere pressure. With a thin blouse, I think it will be excellent. The jacket is very legend. Now I can not check, I have to wait until spring. The store instantly sent the order.
Paldies! Prece nāca 1 mēnesi
Mido 1,62 and weight 55kgby made me perfect
Great a little light
Excellent jacket, size at 48 approached. As a gift put a rubber band.
Excellent jacket for early autumn/Spring
The jacket was delivered in 60 days, very long, does not track Xia, only when China sent to the plane (and immediately sent). Where the parcel was almost two months unknown. Kazakhstan was also tracked. The jacket is good, I do not know about getting wet, it's already cold in it to walk. We have a minus temperature on the street. The size is accurate. In my OG 104 free, you can put on a sweater, I wanted to. It was possible to order a size and 3XL, it would be just. The hood is strange, like a diver, deeply closes his forehead. Of course it will be warm, but not aesthetic. I did not communicate with the store. The color matches, the sleeves are long. Recommend.
I'm very happy with the color! The jacket is very thin, but I bought it for spring so for me that's ok. Size fits well, but sleeves are of course very short. I'm a EU size S (34) and bought the smallest size M. It was sent throught the Netherlands but still got stuck in customs and had to pay more, because they saw the orignal sender country underneath the EU sticker. The pouch is great, it can be rolled into a small roll and easily fit in a bigger bag or a cabin bag when travelling. It weighs almost nothing.
Thank you for the jacket and gift. Everything came up.
Perfect thank you