Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@chazstore.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@chazstore.com
Soft. pleasant to the body.
Good quality, on the chest 90, under the breast 80 single size came up perfectly)))
Cool top, there are soft cups.
Very beautiful top, good quality, the goods quickly came (less than a month)
Ideally fit at 75c size. Do not stick out threads, all quality. Nothing presses)
It came intact. Some number of sticking threads (trifles). The top looks beautiful. Lace is gentle and, I think, will soon be shabby. But so great, davolna order.
Same as in photo Thank you store
The order went a little more than two weeks, unexpectedly, honestly)) In my opinion, the bra is not to support the chest of lace thin, beautiful. With the size of all norms
Threads stick out, curves lines
Very high quality and pleasant to the body. Shipping fast. I recommend this store.
Very beautiful and comfortable bra, one size perfectly approached me skeleton, the photo does not convey the color that is actually, it is awesome
All is well but top peach color
as in the picture
Very pretty and nice material, will definitely order more! Thank you :)
It's a fire topic, especially for your money. Well sat, looks nice, held even the chest of size D, foam tabs can be removed, for the summer to wear with a jacket or cardigan is the most
Item conform to the description, better quality than I thought, very soft lace fabrics very pretty, very satisfied
Great top
They're very pretty, my girlfriend loved it even though some tendrils for the price, what really goes up the price is the shipping cost, I got stuck in 20 days, I recommend asking for several to really be worth the cost, by the way the braces are not adjustable.
Very cool top
Nice top. A larger distance between the breast, but not critical. Inserts are dense, threads do not stick out anywhere
I read the reviews of the girls, I decided to risk ordering myself such a bra for sleep. And then my husband I did not like the booster in pajamas will be small in volume, but at my surprise, I found him at the time. I'm delighted. Quality is super!!!! Now I will safely order in a different color for every day. The parcel came 17 days before Omsk, it was tracked. I took the size XL to my 48 size. Chest Cup C, nowhere presses anything, looks beautiful. Pushap no, just thin foam rubber, easy to pull out and easy to put in place. In general, Super!!!! Thanks store
Very beautiful and comfortable topic. I do not take it once and very satisfied. After washing, it does not break. Recommend. I did not communicate with the store. Zakpzala on November 25 and came to order on December 9.
The store sent the goods the next day. I received 27 days at the post office. Track tracked. The bra corresponds to the photo. Synthetics, soft lace. Small push-ups can be removed. Heavy chest will not hold. Straps are not adjustable. At its 85B took XL. I sat down perfectly. The feeling is very comfortable. For this money, the quality is quite decent. Some where the threads stick out-not critical (soldered with a lighter)) to the seller and store 5 Stars!!! Good luck and prosperity!!! Product and seller recommend
The size approached, the quality is good. Worth your money. Delivery month to Orenburg.
The order came before Omsk for a Week 3. this is the second top I ordered from this store. Before that, it was black, the quality was very pleasant. Lace is fabulous soft, pleasant to the body. Wore almost two months, survived several lines-did not stretch like a new one. I'm delighted!!! The color is slightly different, in fact, gently peach, not beige as in the photo. But I'm not critical, because the color is pleasant. Does not press, does not press sits clearly. I'm happy and wear every day with pleasure. Cups are pulled out, threads do not stick out, sewn neatly by the seller umnichka.