Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of CHAZSTORE (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://chazstore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at email@example.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at firstname.lastname@example.org
Everything is fine, came in 2 weeks before the specified date
Брючки шикарные, у меня с красной полоской, смотрятся великолепно. Брала на 50_52, свободно, можно и поменьше, но я люблю в стиле шаровары. Брала на размеры ОТ 98см, ОБ 120см(с брюшком) , рост 150 см. Продавец внимательный и доброжелательный, уточнял, что по длине буду мне длинноваты. РЕКОМЕНДУЮ. РЕКОМЕНДУЮ. Продавецу спасибо, здоровья и удачи в бизнесе.
The growth of 187 is short, but this is not critical. Cloth is dense, the seams are well stitched.
Такие же крутые как и желтые) топчик! На российскую жопу 52 размера налезают) на высоких коротковаты, но мне норм. При стирке немного садятся, колени при носки чуть чуть оттягиваются, но после стирки восстанавливают форму. Качество очень высокое, намного выше многих российских брендов за ту же цену. Попробую потом заказать другие товары) теперь у меня двое харадзюку штанов и я счастлива!
Wonderful trousers!! Super fast delivered. The size took on the car. Exactly at the time. Very beautiful comfortable, pleasant to the body. On the growth of 160 almost to the dog. I will make a lapel, as I dreamed))
Panties for quality dense, do not stretch, on my OB 126 sat perfectly, landing High (I just wear below, but it is no problem), color as in the picture, the length of my height is 167 just above the ankle. Recommend.
They are just awesome!!!! I recommend definitely
The pants arrived as described. Great for the price but I think I bought a size too small for myself.
Good quality pants. They came to Israel in less than three weeks. They are strange to the front, but they are most likely features of my figure. Fabric nice
Ordered on November 11th Came on December 4th Pants are very comfortable, for my height 154-великоваты in length. Large pockets, I do not observe defects. A grade
Awesome pants. On my height 165 length OK, the dimensional grid is the same, the material of norms, in general, I want to order now another color :))))
Pants are just fire. Advise
The dance is cool! The growth of 172 is not short. About 96 from 64. In size M climbed, but Butt, it was better to take L. The material is dense, does not stretch. Sewing and fabric is similar to military uniform) in front appears space on the stomach, but it is not critical, he's almost invisible. The goods went 12 days, arrived before the deadline. She took it at the post office. The store is responsive, quickly replied to messages! I'll order these pants again, but in a different color. By the way, the color is slightly lighter than in the picture!
Excellent pants, very satisfied .. At its 44 size it was necessary to take M Ku
Super. 98 in hips-M
Excellent. Recommend. On the volume of 98 in the hips -- m
Excellent pants, the size exactly approached. I will order more in this store. I liked the quality, everything is exactly like in the photo.
Mail my country not delivered, sent back and the store gave the refund all right
Norms of shtanka, on growth 172 ordered 2XL, at the waist large, but not critical, because with the help of a lace can be tightened. They either fill in the hips, or I'm just fat, they reached Vladivostok in 20 days, as a gift put a keychain. In general, you can safely take
Pants are cool, very light. At home or in warm weather it is very convenient to wear. I did not notice the threads sticking out anywhere, everything is neat, there is also no smell. The only thing that came is not my size, but this is already my mistake when ordering. The store wrote, he replied quite quickly and suggested replacing the size.
The shipment was fast and the product matches the description. The fabric is hard and does not stretch. Very satisfied!
Gun race, I as born in them, took XL for 167 growth, just perfect, warm dense, good elastic band. to St. Petersburg in 15 days.
Comfortable and beautiful. Back to back, but it's nothing. Slightly short, but to my height it's constantly. Not too thin, but autumn and spring, in winter I think it will be cool. Very bright beautiful color. Deep pockets-XR gets in completely, so one hundred in principle love the phone will fit, behind, too, there is one pocket. My waist size is 85 hips ~ 110, height ~ 176, weight is about 75. The question about the size of the store sent a photo of the size grid-well, it's true, it's true!) in general, I'm glad, although I would like that we have giraffes tozh sewed long trousers) as a gift I put a keychain. And there was a super powerful label there, sorry for the pictures a lot not to attach.